Mahmood Herbals respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website or purchasing our products.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

1. Your name

2. Phone number

3. Email address

4. Billing and delivery address

5. Order and purchase details

6. Payment related information

7. Messages or enquiries you send to us

8. Device, browser, and website usage information

9. IP address and general location information

Payment details may be handled directly by our payment service providers rather than being stored by Mahmood Herbals.

2. How We Use Your Information

We may use your information to:

1. Process and deliver your orders

2. Confirm orders and provide delivery updates

3. Respond to questions and customer support requests

4. Process returns, exchanges, or refunds where applicable

5. Improve our website, products, and customer experience

6. Prevent fraudulent or unauthorized transactions

7. Send promotional messages where you have agreed to receive them

8. Meet legal, accounting, and regulatory requirements

3. Order Information

When you place an order, we collect the information necessary to process your purchase and arrange delivery.

This may include your name, contact details, delivery address, purchased products, and payment related information.

We use this information only for legitimate business purposes such as order fulfilment, customer support, fraud prevention, and record keeping.

4. Marketing Communications

If you choose to receive promotional emails, SMS messages, WhatsApp updates, or other marketing communications from Mahmood Herbals, we may use your contact information to inform you about products, offers, launches, and promotions.

You may request to stop receiving marketing communications at any time.

Transactional messages relating to an existing order may still be sent where necessary.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the website.

Cookies may help us:

1. Remember items in your shopping cart

2. Save certain website preferences

3. Understand website traffic and customer behaviour

4. Measure advertising performance

5. Provide more relevant content and promotions

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Analytics and Advertising

We may use analytics and advertising services to understand how customers interact with our website and advertisements.

These services may collect information such as website visits, pages viewed, device information, and interactions with advertisements.

Where applicable, these services operate according to their own privacy policies and terms.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

1. Courier and delivery companies

2. Payment service providers

3. Website hosting providers

4. Ecommerce platforms

5. Marketing and analytics services

6. Customer support providers

7. Professional advisers where required

These parties should only receive information necessary to perform the services they provide.

8. Payment Security

Payments may be processed through third party payment providers.

Mahmood Herbals does not necessarily store complete payment card details on its own systems. Payment providers may collect and process this information according to their own security practices and privacy policies.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or online storage system can guarantee complete security.

Customers are also responsible for keeping their account details and passwords confidential where account features are available.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

1. Complete orders and transactions

2. Provide customer support

3. Maintain business and accounting records

4. Resolve disputes

5. Prevent fraud

6. Meet applicable legal requirements

Information that is no longer reasonably required may be deleted, anonymized, or securely retained where required by law.

11. Your Privacy Choices

Depending on applicable law, you may contact us to request:

1. Access to certain personal information we hold about you

2. Correction of inaccurate information

3. Removal of certain information where legally permitted

4. Withdrawal from marketing communications

5. Information about how your personal data is being used

Some information may need to be retained for legal, accounting, fraud prevention, or transaction related purposes.

12. Third Party Websites

Our website may include links to external websites, social media platforms, payment services, or other third party services.

Mahmood Herbals is not responsible for the privacy practices, security, or content of websites operated by other parties.

We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website and products are not specifically intended to collect personal information from children.

If we become aware that personal information has been submitted by a child without appropriate authorization, we may take reasonable steps to remove it where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

The latest version will be published on this page with an updated revision date.

15. Governing Law

This Privacy Policy is governed by applicable laws and regulations in Pakistan.

16. Contact Us

If you have any questions about this Privacy Policy or how Mahmood Herbals handles personal information, you can contact us through the contact details provided on our website.

Email: info@mahmoodherbals.com