Welcome to Mahmood Herbals. By accessing our website, placing an order, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Mahmood Herbals provides a range of personal care, hair care, skincare, wellness, oils, soaps, honey, vinegars, preserves, and related products through our website.

By using this website, you confirm that you are legally able to enter into a purchase agreement and that the information you provide when placing an order is complete and accurate.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, prices, and other information displayed on our website are accurate.

Actual product packaging, colour, appearance, or presentation may vary slightly from images shown online. We may update product formulations, packaging, availability, or descriptions when required.

3. Prices & Payments

All prices displayed on the website are in Pakistani Rupees unless stated otherwise.

Prices, promotions, discounts, and special offers may be changed or withdrawn at any time without prior notice.

The final amount payable, including any applicable delivery charges, will be displayed during checkout before your order is confirmed.

4. Orders

Placing an order does not automatically guarantee acceptance. Mahmood Herbals reserves the right to cancel or refuse an order in cases such as incorrect pricing, unavailable stock, incomplete customer information, suspected fraudulent activity, or delivery limitations.

If we are unable to fulfil an order after confirmation, we will make reasonable efforts to contact the customer.

5. Shipping & Delivery

Orders are processed and delivered according to the shipping options available at checkout.

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, incorrect addresses, or circumstances beyond our control.

Customers are responsible for providing accurate contact and delivery information when placing an order.

The website currently advertises free shipping on qualifying orders above PKR 2,000.

6. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to the Return and Refund Policy available on our website.

Customers should inspect their order after receiving it and contact us as soon as possible if an item arrives damaged, incorrect, or incomplete.

Products that have been opened, used, damaged after delivery, or returned without their original packaging may not qualify for a return or exchange where applicable.

7. Product Use

Customers should follow the instructions provided on individual product packaging or product pages.

Results may differ from person to person depending on skin type, hair type, lifestyle, usage, sensitivities, and other individual factors.

Where relevant, we recommend performing a patch test before using a new topical product.

8. Health Disclaimer

Information provided on the Mahmood Herbals website is intended for general product and wellness information only. It should not be considered medical advice, diagnosis, or treatment.

If you have a medical condition, allergies, are pregnant, are breastfeeding, take medication, or have concerns about using a particular product, consult an appropriate healthcare professional before use.

9. Intellectual Property

All website content, including the Mahmood Herbals name, branding, product images, graphics, written content, designs, and other materials, is owned by or licensed to Mahmood Herbals unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

10. Acceptable Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, engage in fraudulent transactions, or use website content in a way that violates applicable law or the rights of Mahmood Herbals or others.

11. Website Availability

We aim to keep the website accessible and accurate, but we cannot guarantee uninterrupted or error free access at all times.

We may temporarily suspend, update, modify, or discontinue any part of the website when necessary.

12. Limitation of Liability

To the extent permitted by applicable law, Mahmood Herbals will not be responsible for indirect or consequential losses arising from misuse of products, failure to follow usage instructions, website interruptions, courier delays, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude rights or protections that cannot legally be excluded under applicable law.

13. Privacy

Personal information collected through the website is handled according to our Privacy Policy. By using the website, you also agree to the practices described in that policy.

14. External Links

Our website may contain links to other websites or services. Mahmood Herbals is not responsible for the content, policies, availability, or practices of external websites.

15. Changes to These Terms

Mahmood Herbals may update these Terms & Conditions when necessary. Any revised version will become effective once published on the website.

We recommend reviewing this page periodically for updates.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan. Any dispute relating to the website, an order, or these terms will be handled according to applicable Pakistani law.

17. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our products, you can contact Mahmood Herbals at:

Email: info@mahmoodherbals.com
Location: Akbari Mandi, Lahore, Pakistan